Refund Policy

Our Refund Policy

Hiraki Labs (OPC) Private Limited, operating as Ayut, provides Ayut as a paid software service. There is no free plan and no free trial. Access starts as soon as your payment is confirmed, so payments are generally non-refundable, except in the cases set out in this policy.

This policy applies to purchases made through our checkout:

• The Pro plan, billed monthly or yearly
• The Team plan, once it is available
• The 7-day pass

What We Do Not Refund

• Change of mind or unused time. We do not refund a payment because you stopped using Ayut or no longer need it, or for the unused part of a period you already paid for.
• The 7-day pass. The pass is a one-off payment of $7 for seven days of access. It starts straight away and ends by itself. The only refunds for the pass are the ones in “When We Refund” below and any the law requires.
• Renewals. If a plan renews and you did not mean it to, tell us quickly. We will look at it fairly, but renewal payments are not refunded automatically. Cancel before the renewal date to avoid being charged.
• Closed accounts. We do not refund payments if we ended your access because you broke our Terms of Service.
• Third-party costs. What you pay AI providers, hosting companies or anyone else for your own accounts, keys and servers is between you and them. We cannot refund it.

When We Refund

For any purchase, including the 7-day pass, we will refund the payment if:

• You were charged more than once for the same purchase or period
• A billing or payment error happened on our side
• You paid but we did not deliver access, and we could not fix it within a reasonable time (see our Service Delivery Policy)
• A technical fault on our side stopped you using a paid plan or the 7-day pass for a meaningful part of the time you paid for, and we could not fix it. We may offer to extend your access instead, and you can still ask for a refund of the affected period

How to Request a Refund

1. Email [email protected] from the address on your account.
2. Say which purchase you want refunded. A transaction ID or receipt helps but is not required.
3. We will confirm and process the refund.

Refund Processing

Refunds go back to the original payment method, through our payment provider. We aim to start them within a few business days. After that, your bank or card company decides how long it takes, usually 5 to 10 business days. A refund includes any tax charged on that payment.

When a refund is issued, paid access linked to that payment ends. Your account and records are not deleted at once, so you can ask us for a copy of your data. Ask us if you need more time. You can also ask us to delete your account.

If you have a problem with a charge, please contact us before you dispute it with your bank. We can usually fix it faster.

Cancellation

You can cancel a monthly or yearly plan at any time, from your account’s billing settings where they are shown, or by emailing [email protected] from the address on your account.

• Cancelling stops future charges.
• You keep paid access until the end of the period you have already paid for.
• Cancelling does not by itself refund the current period.

Your Pro or Team plan renews automatically until you cancel. The 7-day pass does not renew.

Your Legal Rights

Nothing in this policy limits rights you have under the law of your country that cannot be excluded by contract. This includes any right to cancel a distance purchase within a set time that consumer law gives you.

Changes to This Policy

We may update this policy. The version on this page applies to purchases made after the change. Purchases you made earlier keep the policy that applied when you bought.